"Hola! estamos recién mudadas y acomodándonos a nuestro apartamento. Las instalaciones son muy bonitas y cómodas. Disfrutamos de la pileta y del business center.
Sin embargo las cosas nos serían mas fáciles si el servicio de fetch fuera mas eficiente. Debemos estar pendientes de quedarnos en el departamento para recibir las cosas y esto no siempre es posible."
"Horrible, security is beyond dismal. Loading Dock gate has been broken since end of February, anyone can enter the building and have access to our vehicles, adding up to all the break ins and vandalism already going on. Can't walk our pets or take the elevator without running into vagrants going through the trash right where you have to walk through. Events are one sided, catering to the African-American "friends of the community", clearly reflected on the crowds that assemble often in the lounge room, literally parties that congregate people outside the building on a regular basis. The people that attend these events take up residents parking including disabled and EV. Fights breakout in the building during these events. Cars get vandalized, etc. And the response from the management when anything is reported.....a simple message "your concern has been opened"....then "the concern has been resolved" with absolutely nothing being done. Stay away from this place for your sanity."
"Great place to live and make good memories.
As soon as you walk in the building you’ll love everything. This is the best place to live in around the Galleria area. Excellent security and all the amenities are the best."
"Lovely apartments, professional management. Interiors are very nice as of 2022. Rooms with exterior view are preferable in my opinion. Can’t wait for the summer to use the pool! Be sure to snag one of the move-in deals ;)"
"Great property. Great management. Superior part of town. I'm very appreciative to be apart of this community. The application was straightforward and easy, and I've not lived in a place with so much technological access."
I was formally greeted by Tiffany the manager on duty. She was polite and pleasant. I had much on my mind this day when showing up to view apartments. However, Tiffany's hospitality not only relaxed me but also made me assure to know being a resident of Alexan 5151 would be a pleasant experience.
I am greatful to know I have found a home leading into my next experience of life. Thank you Tiffany and thank you to the management office of Alexan 5151- Matthew"
"Love this property, asides the package delivery system. Please bring back the locker system. Fetch services has been declining and it’s frustrating that you have to constantly open support cases with a third party because of package delivery issues."
"I love the place, very nice very clean.
The manager's fantastic!
Perfect 🥰 place, I love how it's quiet and just peaceful, it's everything you expect in an apartment home. Just peaceful just everything you expect in the apartment home."
"The leasing team is very helpful and nice. My application process wasn’t flawless, but they handled business and got things taken care of. I don’t feel like my apartment was “move-in” ready. I feel a better job could have been done with that. It’s been about 2 weeks, and there are still a lot of issues that haven’t been resolved yet. The leasing team has done everything they can to ensure my issues are acknowledged and resolved, but I’m just not as pleased with the move in and presentation of the unit."
"Love the apartments and the facility but seems like its never cleaned. The parking lot elevator entrances are really bad. The dog park is never cleaned and nor does the grass area outside of it, there is poop everywhere"
"Great location, respectful residents & neighbors, very safe community.
However there are cons which include: thin walls & ceilings, dirty hallways & elevators, frequent broken elevator, lack of recycling, kids always running in the hallway during the night & day."
"The building and the amenities are beautiful. But the current residents are awful. As a pet owner, I take pet waste seriously. However, no one else does. There's constantly urine and feces in the elevators and the stairwells. The elevators are always broken. The former manager was awful... hopefully her replacement is better."
"It has been a great experience so far and looking forward to the following year. The new management has done a great job and keeping our community clean. The only suggestion I have is to make the stairs look nicer specially for the first and second level since we use the stairs often."
"Living here for 2 & half years & there has been 3 different management teams here. Incredibly overpriced. Annoyingly noisy neighbors that live above me & nothings been done about it even thought I’ve made numerous noise complaints, probably since Alexan only cares about collecting rent & not their residents experience. Staff is great & welcoming, but management is terrible & would not be shocked to see 4th different management to be here."
"Love my apartment experience here I just renewed my lease. Only downfall is when I moved in I wanted a balcony on second floor and up. I was told I had option for the pool view. But the balcony on second floor pool view is basically on the first floor because the pool is on the second floor: that wasn’t explained to me in detail. I want to stay at this complex but want to change units because I don’t like being or feeling like I’m on the first floor. Other then that no complaints"
"I love this apartment however the pool rules are absolutely ridiculous. the sun doesn’t even set at 7-8 so why close it? honestly the people down there aren’t even that loud it’s literally how this complex is built."
"Just moved in. Everyone in the leasing office was super nice and helpful! They made the move in process super easy. I would recommend Alexan 5151 to anyone looking for nice apartment living in Houston."
"Great amenities and location. Only complaint would be that I was told/given the wrong information prior to move-in (was told I would have the light color scheme, wooden floors, and was provided a video of a different unit when touring - was told it was the exact same unit)."
"Love the amenities, location, and the staff. The apartment units are pretty spacious and well maintained as well. The only concern is the cleanliness and speed of the elevators. Also, the high ceiling in the apartment."
"The apartment finishes are fantastic and the gas stove is a huge plus! All of our interactions with the leasing office have been friendly and pleasant also. Parking is important to us and the garage is spacious with plenty of parking for residents and guests. The amenities like the screening room, gym, and pools are all top notch, with 1 exception. The pools sit over the garage so they’re not very deep, especially for tall people. Overall, with the apartments themselves, the finishes, the amenities, and the location, we would definitely recommend Alexan 5151 to anyone!"
"I have no complaints about living here. Leasing office is very nice and the apartment is kept clean and very well maintained. I always see the pool guy out there cleaning the pool every day and maintaining the grills. It is very quite for the most part. And all my neighbors are very nice. Overall, this is a great place to live!"
"It's a typical cheap luxury apartment. Think walls but cute interior design. Lots of nice neighbors, and lots of cute dogs. I like wood flooring, but this seems to be poorly done, and the carpet was not attached properly by the door so it comes up Everytime we vacuum."
"I’ve been living here for almost 2 years now and so far I like it except for the upstair neighbours. I’m on the 4th floor and I can her every footsteps and sometimes the ceiling creaks when they step on a certain area. The place is nice and well maintained but it could be my unit specifically but it does get annoying and is probably the reason why I won’t renew my lease going forward."
"This place have really went down. Honestly I feel like I’m living in the hood. This use to be a beautiful clean place to live. Management doesn’t care about this property or the people they are leasing to."
"I have been here a year and a half. The property is not bad. The carpets do need cleaned in building 1 facing Hidalgo very badly. Parking , the property is doing what they can to enforce parking violators . Could be better and could be worse ."
"Noisy neighbor upstair....constantly hearing footstep above my head. Loud music ams loud mouth neighbor next door balcony ... didn’t hear him lately...maybe he moved or his girlfriend kicked him out...lol it’s been quiet.
Nice view overlooking the pool. Noise level is acceptable - not loud."
"Management is unwilling to help out residents when unforeseen circumstances happen. Got a new job in a different city & management is stubborn & unwillingly to negotiate even in the slightest bit regarding the total amount of the fee or either ways to make that payment(split up into months). I said I could provide an extra month of notice in addition to the 60days, but that’s not an option. Especially in these times you would think they would try & understand that most people can’t afford to pay what equates to 4months rent in a 2 month period, but clearly this proves they do not care about their residents. I would give zero stars but that’s not an option."
"Very clean property and beautiful landscaping. I travel all across the country and this by far is one of the nicer apartment complexes that I have seen. I work at Hospitality so I am very critical of the places that I visit."
"This place is not just stunning and brand new looking, well maintained, what makes it a rock star is the TEAM!! They are over & beyond to attend to your every request, pleasure to deal with and they patiently listen too .. they make you feel right at home ! Plus any service or maintenance issues are handled with a jet speed , always.., i m so glad i chose to live here over Waterwall .."
"My boyfriend and I absolutely love our unit on the 4th floor. We signed with Alexan 5151 because our floor-plan is extremely spacious and we have a beautiful view of the pool. The floor to ceiling windows captured us immediately. Leo was outstanding during our tour and move-in process. He answered every single question and made this process enjoyable."
"I enjoyed my pool view....surprising very quiet which I guess is due to COVID. The overall noise level is rather quiet; however, my immediate next door neighbor often play super loud music...
As for maintenance calls, it was very timely handled."
"Tamika has been amazing! Went out of her way to show me the entire building amenities. Also showed me several units so that I can make a great decision. Also Jasmine has been great as well with assistance over the phone. The whole staff has been great."
"So far so good. Safe place to stay, more than enough parking spots, and great location. Office staffs are very friendly and professional. It’s a dog friendly community. Everything you need for your fur baby is on-site or around the corner."
"Great customer service, maintenance is fast for any issues.
I only wish they keep up with elevators when they breakdown. And the cleaning aspect of it. Some residents let their pets go inside the elevators."
"A years ago, this community was totally different of that is nowadays. I’ve found people smoking in the garage. The Corridors and elevators heavenly smelling weed (Cannabis). I can’t believe that been a non smoking community this things are allowed. This is not only my perception I have other friends that live here and can smell how the floor smell weed.
Beside that, the fire alarm is irregularly working and making noise at early morning 7:30am without any notification. This didn’t happen one time, this happen repetitively this month.
I really liked live here (3 years so far), but there are things that need to change/improve.
I can’t understand why it changed for bad during last year."
"Overall it is a nice place to live but I'm really disappointed about 2 things. The first one is security because isn't great. On the other hand, I don't like how this building manage trash disposal. I already pay for trash disposal and also I also have to pay for a "trash valet" even when I don't use it at all and I think that that service is disgusting. I'm not a fan for trashes cans at the hallway and the smell. This should be optional not mandatory to pay."
"Overall an okay place to live. Renewal came up and management was unwilling to negotiate renewal prices. Said there was a "range" of where my apt cost and of course offered the renewal at the most expensive. There was an apt with same exact same floor plan & view as mine but $100+ less than what I was paying, but management was not willing to offer the same.
They claim that "commitment to our residents is our number one priorty", but clearly they only care about getting new residents rather than keeping/retaining their current residents."
"My stay here ha been great and very convenient. The staff is always on call and very understanding when I comes to understanding the residents need and concerns. Great area in the post oak/ uptown area. It’s a great experience overall"
"My initial impression was amazing during the tour and for the most part it is. However, there is definitely room for improvement in the area of non leasing office cleanliness especially during COVID. The leasing office area looks and smells amazing then the resident hallways look like they haven’t been vacuumed in weeks. In addition, it is very unfortunate that ordering food for delivery can not be delivered to your apt door and you must go outside to get it since the access for visitors is only through the parking garage on a specified level and elevator, after the leasing office closes and good luck trying to explain those directions to a Postmates driver!!! On a positive note, the package delivery service “Fetch” works great and is so convenient even though it is a slight hassle explaining two different mailing addresses to people."
"Es un hermoso lugar y tiene una excellente ubicación, pero no es especialmente seguro ya que me ha tocado vivir un par de momentos de terror al llegar del trabajo (En la madrugada), y he visto en un par de ocasiones a personas tomando alcohol en la entrada del edificio lo cual habla mucho del tipo de personas que te puedes encontrar viviendo en este lugar, y por último, cobran por muchos conceptos que no te explican desde el inicio."
"We live living here, it's been great for us so far. The inside of the apartment is beautiful, and the balcony pool view is spectacular. The dog park is perfect for our pup, she already has a few friends. Great community!"
"needs updates but nice location and design scheme. Some features and amenities are nicely designed but falling apart. Currently have a fire alarm going off for more than 10 minutes with no notice which is a bit annoying especially if I had work. Hard for guest to visit without having to go downstairs and guide them."
"To much noise recently, the gym is really packed, to many thefts for a building that i considered pretty safe.
No more coffee in the lobby, and seeing now the price of the other apartments I overpaid for 620 sq feet."
"I luv the area the previous management didn’t keep the garage area clean enough also I felt when pendemic accrued the management should been more better with the tenants on fees they gave us 15 dollars off for too months what’s 15 dollars also they lock the office all summer"
"So far so good. Awesome apartment complex, great location, and super friendly staff. Not sure what the 1 star rating was all about, they were really nice to me as well as the people who came in after me."
"I love my apartment community! My neighbors on my floor are so friendly, and the apartment keeps everything so neat and safe for everyone! The level of security I get with my key fob and well lit parking garage and hallways makes me so happy! I really appreciate it! Not a lot of places have this!"
"I love it here. The building is peaceful and residents are friendly. The times I’ve had to speak with anyone in the leasing office have been pleasant; everyone is always very accommodating. Annique, the property manager was so sweet and helpful when I had some questions. I’m happy to be here. :)"
"I think the property itself is nice. I do feel a lot of residents are careless with the property and throw trash in the hall and treat it more like a dorm than a higher end apartment . But if you stuff 4 people in a $2k apartment that is only $500 a person a month . I feel the mix of residents has declined and I see a lot of questionable people roaming the property and halls . Kind of like I don’t live here or don’t pay so why should I respect the living space . Management has switched 4x since January with 0 explanation . Personal information of mine was given out in the phone confirming I was a resident and I fell that was a violation of privacy too. Only person I. Office who cares is Leo"
"First class support and service from Jasmine and Leonardo. I could be helped by better people
The whole experience from start of inquiring through to ongoing support has been excellent nothing is to much trouble."
"We've had the pleasure of working with Jazmine and Tamekia and both ladies have been great throughout the leasing process. They've been helpful in answering all of my questions and helped us select the perfect unit for my family.
"I absolutely love the apartment so far the only downside would be the fetch delivering service I wish there was a way they could leave the package at the door it’s a little bit of an inconvenience to have to go and buy packages and to set aside two hours of my day to wait for a package other than that the community is awesome and I really enjoy living here"
"Overall good. With shades of gray. Location is tops in Houston. You can literally walk across the street into the galleria. Residents aren’t wearing masks in the elevator and where staff has helped some with this. They could absolutely do more. Considering this could potentially be a life or death situation at the moment"
"Is been ok now after COVID-19. We have had 3 Managers in 2 years and each Manager was different causing the culture of the property to move away from Luxury Living. Guest are slowing visitors to parade the property without masks. Again the community We All In This Together.. is not here. There is still a deadly virus and it is still in our mist Today .."