"This place is not just stunning and brand new looking, well maintained, what makes it a rock star is the TEAM!! They are over & beyond to attend to your every request, pleasure to deal with and they patiently listen too .. they make you feel right at home ! Plus any service or maintenance issues are handled with a jet speed , always.., i m so glad i chose to live here over Waterwall .."
"My boyfriend and I absolutely love our unit on the 4th floor. We signed with Alexan 5151 because our floor-plan is extremely spacious and we have a beautiful view of the pool. The floor to ceiling windows captured us immediately. Leo was outstanding during our tour and move-in process. He answered every single question and made this process enjoyable."
"I enjoyed my pool view....surprising very quiet which I guess is due to COVID. The overall noise level is rather quiet; however, my immediate next door neighbor often play super loud music...
As for maintenance calls, it was very timely handled."
"Tamika has been amazing! Went out of her way to show me the entire building amenities. Also showed me several units so that I can make a great decision. Also Jasmine has been great as well with assistance over the phone. The whole staff has been great."
"So far so good. Safe place to stay, more than enough parking spots, and great location. Office staffs are very friendly and professional. It’s a dog friendly community. Everything you need for your fur baby is on-site or around the corner."
"Great customer service, maintenance is fast for any issues.
I only wish they keep up with elevators when they breakdown. And the cleaning aspect of it. Some residents let their pets go inside the elevators."
"A years ago, this community was totally different of that is nowadays. I’ve found people smoking in the garage. The Corridors and elevators heavenly smelling weed (Cannabis). I can’t believe that been a non smoking community this things are allowed. This is not only my perception I have other friends that live here and can smell how the floor smell weed.
Beside that, the fire alarm is irregularly working and making noise at early morning 7:30am without any notification. This didn’t happen one time, this happen repetitively this month.
I really liked live here (3 years so far), but there are things that need to change/improve.
I can’t understand why it changed for bad during last year."
"Overall it is a nice place to live but I'm really disappointed about 2 things. The first one is security because isn't great. On the other hand, I don't like how this building manage trash disposal. I already pay for trash disposal and also I also have to pay for a "trash valet" even when I don't use it at all and I think that that service is disgusting. I'm not a fan for trashes cans at the hallway and the smell. This should be optional not mandatory to pay."
"Overall an okay place to live. Renewal came up and management was unwilling to negotiate renewal prices. Said there was a "range" of where my apt cost and of course offered the renewal at the most expensive. There was an apt with same exact same floor plan & view as mine but $100+ less than what I was paying, but management was not willing to offer the same.
They claim that "commitment to our residents is our number one priorty", but clearly they only care about getting new residents rather than keeping/retaining their current residents."
"My stay here ha been great and very convenient. The staff is always on call and very understanding when I comes to understanding the residents need and concerns. Great area in the post oak/ uptown area. It’s a great experience overall"
"My initial impression was amazing during the tour and for the most part it is. However, there is definitely room for improvement in the area of non leasing office cleanliness especially during COVID. The leasing office area looks and smells amazing then the resident hallways look like they haven’t been vacuumed in weeks. In addition, it is very unfortunate that ordering food for delivery can not be delivered to your apt door and you must go outside to get it since the access for visitors is only through the parking garage on a specified level and elevator, after the leasing office closes and good luck trying to explain those directions to a Postmates driver!!! On a positive note, the package delivery service “Fetch” works great and is so convenient even though it is a slight hassle explaining two different mailing addresses to people."
"Es un hermoso lugar y tiene una excellente ubicación, pero no es especialmente seguro ya que me ha tocado vivir un par de momentos de terror al llegar del trabajo (En la madrugada), y he visto en un par de ocasiones a personas tomando alcohol en la entrada del edificio lo cual habla mucho del tipo de personas que te puedes encontrar viviendo en este lugar, y por último, cobran por muchos conceptos que no te explican desde el inicio."
"We live living here, it's been great for us so far. The inside of the apartment is beautiful, and the balcony pool view is spectacular. The dog park is perfect for our pup, she already has a few friends. Great community!"
"needs updates but nice location and design scheme. Some features and amenities are nicely designed but falling apart. Currently have a fire alarm going off for more than 10 minutes with no notice which is a bit annoying especially if I had work. Hard for guest to visit without having to go downstairs and guide them."
"To much noise recently, the gym is really packed, to many thefts for a building that i considered pretty safe.
No more coffee in the lobby, and seeing now the price of the other apartments I overpaid for 620 sq feet."
"I luv the area the previous management didn’t keep the garage area clean enough also I felt when pendemic accrued the management should been more better with the tenants on fees they gave us 15 dollars off for too months what’s 15 dollars also they lock the office all summer"
"So far so good. Awesome apartment complex, great location, and super friendly staff. Not sure what the 1 star rating was all about, they were really nice to me as well as the people who came in after me."
"I love my apartment community! My neighbors on my floor are so friendly, and the apartment keeps everything so neat and safe for everyone! The level of security I get with my key fob and well lit parking garage and hallways makes me so happy! I really appreciate it! Not a lot of places have this!"
"I love it here. The building is peaceful and residents are friendly. The times I’ve had to speak with anyone in the leasing office have been pleasant; everyone is always very accommodating. Annique, the property manager was so sweet and helpful when I had some questions. I’m happy to be here. :)"
"I think the property itself is nice. I do feel a lot of residents are careless with the property and throw trash in the hall and treat it more like a dorm than a higher end apartment . But if you stuff 4 people in a $2k apartment that is only $500 a person a month . I feel the mix of residents has declined and I see a lot of questionable people roaming the property and halls . Kind of like I don’t live here or don’t pay so why should I respect the living space . Management has switched 4x since January with 0 explanation . Personal information of mine was given out in the phone confirming I was a resident and I fell that was a violation of privacy too. Only person I. Office who cares is Leo"
"First class support and service from Jasmine and Leonardo. I could be helped by better people
The whole experience from start of inquiring through to ongoing support has been excellent nothing is to much trouble."
"We've had the pleasure of working with Jazmine and Tamekia and both ladies have been great throughout the leasing process. They've been helpful in answering all of my questions and helped us select the perfect unit for my family.
"I absolutely love the apartment so far the only downside would be the fetch delivering service I wish there was a way they could leave the package at the door it’s a little bit of an inconvenience to have to go and buy packages and to set aside two hours of my day to wait for a package other than that the community is awesome and I really enjoy living here"
"Overall good. With shades of gray. Location is tops in Houston. You can literally walk across the street into the galleria. Residents aren’t wearing masks in the elevator and where staff has helped some with this. They could absolutely do more. Considering this could potentially be a life or death situation at the moment"
"Is been ok now after COVID-19. We have had 3 Managers in 2 years and each Manager was different causing the culture of the property to move away from Luxury Living. Guest are slowing visitors to parade the property without masks. Again the community We All In This Together.. is not here. There is still a deadly virus and it is still in our mist Today .."
"Unfortunately, this has not been the experience I was hoping for or expected when I signed my lease here. Issues I have experienced with this apartment community include the following:
- The extra fees added onto the monthly rent statements is outrageous and higher than I’ve ever seen at any other apartment community
- This community has taken away the residents option for packages to be left at their door which makes receiving mail extremely inconvenient and often times delayed
- It took over 3 months and me asking multiple times to receive the gift card I was told I would receive at the time of signing my lease
- This community is not convenient for visitors, as there is no way to give your visitor direct access into the building
- The elevators have been broken 3 times in the last 4 months
For these reasons, amongst others, I would not recommend this apartment to a friend."
"It has been a good experience so far. I moved in the latter part of June. The maintenance request this far has been taken care of relatively ok in terms of timeliness. Some of the staff is rather friendly while others have attitude which carry over the phone. I just ignore it but she is blessed that she did not encountered me on my “off” day as I will guarantee to have the last word!
Other than that, the experience so far is ok."
"I have been a resident of Alexan 5151 for the past two years and look forward to residing here for another year. Alexan 5151 affords very upscale living and is conveniently located close to restaurants and shopping. Management is also very attentive to the needs of residents."
"Our experience here is been very good. The services, the amenities are very useful and well organized. The leasing office is always ready to help you, in particular I really appreciate the work of Leonardo. He's always available to help me.
The only thing that I could say I don't like very much, is the new package service, fetch. It was better for me Package concierge. Faster and easier.
Totally nice experience in a very beautiful place.!!"
"Very quiet all times of the day. The pool is lovely as well as the dog park. All of the residents are very nice. My apartment has ample amount of space exact what me & my fiancé were looking for. We love it here."
"I have only been here at the Alexan 5151 for a week and the leasing staff have been nothing short of amazing. They were very helpful and informative from the very moment I showed interest. The property is beautiful, the amenities are super convenient, and I love my pool view apartment that Tameka worked so hard to get ready for me with such short notice."
"My experience living at Alexan 5151 still remains fantastic. But, I am dropping my rating down due to the lack of parking enforcement by management. This is specifically for EV drivers that live in the complex. Currently there are only two active charging spots, and two spots with no charging stations. I would like to see the property owners add additional EV stations as many of us EV drivers are fighting over the charging stations now. Also the handicap/ev spot needs to be re addressed. Non EV vehicles should not be parking here. I would like to see changes in the near future regarding this."
"We moved in a week ago, and everyone, both the staff and fellow residents, has been wonderful!
The building itself is wonderfully maintained and beautiful! Also, the location couldn't be better for us!"
"Love the location and staff. The staff really cares and they always respond and are looking to make improvements. Maintenance and courtesy officer are 100% responsive. Diverse community which is a plus!! My only complaint is the noise and some people not wearing masks or letting dogs roam without a leash and jump on you while walking , but you will always see people not following rules ."
"Have had a great experience! My time at the Alexan has been great. Front desk and Alexan group has been responsive and quick to answer any questions I have had. Also I appreciate the transparency and guidelines issued for Covid"
"I love it here so much! Had been searching for a nice apartment in the area and was super happy to come across Alexan 5151. Amenities are great, features are beautiful and everyone in the leasing office is helpful and friendly. Thank you guys! :)"
"the apartment itself is good but... I can ear my neighborhoods on the upper floor walking a lot and even when speaking, the pool is not at the best, the elevator hit the wall during the night and wakes me out sometimes."
"Great location, central to a lot of different restaurants and accessible to the main freeways. We enjoyed our first floor unit with the high ceilings, modern features, and sleek finishes. The amenities are always clean, and the resort style pool is huge and beautiful."
"I love my apt here at alexan 5151. My living experience here, is ok. I don’t have to much bad to say but I definitely feel that the upkeep is not good . The hallways stay smelling . I think they should go automatic air freshener to go in the hallways and shampoo carpet more frequently.."
"Living here it’s really cool because the community has a lot of great amenities and the resident environment is really pleasant to be in. The resistentes are really friendly and helpful with each other making the community much better to live."
"This was pre-Pandemic and I noticed 80% of the residents have left. Now, since I first moved to the Community in 2018, alot has changed and this Luxury community has been downsized. The rent has increased and any adjustments from the pandemic have been applied after the fact."
"It was a very nice apartment complex, clean and safe when we first moved in last summer. However, with the new management, I feel like the cleanliness and the safety has gotten worse, and with the pandemic going on and now an increase of crime occurring in the parking garage, and with apartments being broke into, the management needs to step up to improve the community."
"Living at Alexan has been great. Management is phenomenal and been a huge help when needed. Community is beautiful and peaceful minus one bad experience. Management helped us through that though so it gave us relief that we can count on them."
"I like the location and I like the complex. I like the diversity of residents and overall everything is positive. I do not like the thinness of the walls and the careless nature of some of my neighbors... but you would probably find that anywhere ."
"Worst experience ever. Have called the police due to noise violations on an every other week basis since I moved in. Moved in had to warm water for 4 days, another time no light for 4 days, the leasing agents offer no solutions and I spend so much time down there fixing things that know one ever has an answer or solution for that I should be on payroll. It’s always a “we will have the property manager call you” which is now a joke. For the $3k+ I spend you couldn’t pay me to continue to live here after the hell I've been put through."
"This is a great location but it has been going downhill until the crisis. As soon as the crisis hit, all of the sudden this place was clean. I hope it stays this clean from here on and they keep the amenities clean too. The dog park was uncleaned for weeks until the crisis. I hope it stays like this in the future."
"Love it here at Alexan. Staff great!!! Neighbors are great!!! I love the socia.We have amazing amenities on the property. I wish they could put a deodorizer in the hallways and shampoo the carpet in the hallways."
"After 2 weeks of living here, my initial review of this community have been both positive and negative.
My Concerns: For future residents, be aware of the monthly $25 Amenity Fee. Although disclosed upfront, I feel this fee doesn't pay for nor support any actual amenities. Management needs to get rid of the Amenity Fee as I feel it just covers up and hides charges under the guise of an "Amenity Fee". Instead, itemize each "actual" items/services that this fee is suppose to cover in my monthly statement. Also, neither of my past 2 apartments, also located in Houston and both very comparable to this community, charged any type of Amenity Fee.
Secondly, be aware that there is another $20~$25 monthly charge (charged by CenterPoint Energy) just to use the gas stove/oven per apartment. This charge does NOT include the actual gas usage per apartment. Utility charges are considerably cheaper if the community changed to all electric.
Lastly, I feel large pets should be confined to certain apartment floors as the concrete floors provide zero noise insulation between floors (I can hear every step of my neighbor above me as well as his dog's toenails digging into the concrete floors). Noise levels here are considerably louder than my previous 2 Houston apartments.
The Good: the leasing staff (they do they're best to make you feel at home), the kitchen farmer's sink (washing pots is now a breeze), the tenants (very friendly, with friendly pets), and the location (close to shopping, which was one of the main reason I chose this community to be my home)"
"I moved in at the end of February and love my apartment. It is very nice location with shopping nearby. I love Nordstrom and can now walk right across the street. The office staff and maintenance have been very responsive and helpful."
"Really disappointing that this new package service is being forced on us with no explanation. Emails are not being answered and no one in the office has any knowledge of the new process whatsoever. It would be nice to understand how we're supposed to get packages sent to us from work, family, etc. How do you force us to use a new "amenity" without altering our lease? We at least deserved the courtesy of advanced information sessions...even an FAQ document would have been nice."
"The staff is friendly, helpful and attentive. The building is well maintained and the amenities are some of the best offered in the city. It’s right in the heart of everything so there’s always something to do right near by!"
"Terrible staffing in office. Unorganized has lost all my initial documents and lease upon move in. Had maintenance men come in unannounced without any service request while I was undressed. The manager never follows up or makes any of these problems right. No one can answer as to these major issues. Lights were out for 4 days, didn’t have hot water for the first 5 days we moved in, and the list goes on."
"I really like the Alexan community. Everyone is extremely nice especially the staff. They’re always very welcoming when I walk in the door. They’re also accommodating when it comes to questions or concerns."
"I really like the Alexan community. Everyone is extremely nice especially the staff. They’re always very welcoming when I walk in the door. They’re also accommodating when it comes to questions or concerns."
"The building is beautiful. The staff changes quite often. The walls and floors are thin. The smokers use the stair wells and garage area when the weather is cold so you never know when you will walk through a cloud of smoke. Dog park does not get maintained regularly ä."
"1. $2500 gift card scam
This is how they lure in residents by offering generous discounts and gift cards to lower the rent. Like they promised, it is clearly written in my lease that after 60 days $2500 gift card will be credited. It has been more than 3 months and no sign of any gift card. This is clearly breaking the lease. Manager rarely responds to my emails regarding this issue, and when I had to go in person, the answer is simply “we don’t have the fundings yet.” I see now they are Advertising to offer $3000 but i’m not sure where they’re going to get the fundings for that. A SCAM.
2. Poorly managed
Stairs C has trash littered and never gets cleaned. Dog poop from 2 months ago is still there. In N Out ketchup bags exploded with red stains everywhere on the garage level has been there for over 3 weeks now. Scattered pieces of lime. Perfect place for rodents and cockroaches to flourish. The entire stairway reeks of dog pee. Pretty sure no one is assigned to maintain stair C.
I won’t even go into details about poorly built thin walls. I can basically hear the TV shows and any music lyrics playing clearly from next door and the above floor. Maintenence requests are easily ignored, complaints rarely get answered. This apartment really does not make it to the “luxury apartment” level they are aspiring for. A lot to work on, but let’s start with not scamming the residents with money and not breaking the lease."