Reviews

Average Rating 4.3 | 802 Reviews
"The experience at the Alexan has been great so far, really enjoying my new apartment. Its pretty quite at night and during the day, people like to party at the pools which is cool. I dont have any complaints so far as I just moved in."
"Nice and clean complex very quiet, everyone is polite common areas always smell good and the gym has everything I need for a good workout. Definitely recommend Alexan 5151 to anyone considering this as their new home."
"Great location to live in Houston. Close to grocery stores, mall and restaurant. Easy in and out of freeways. The gym is super complete and has everything you need to workout."
"So far so good. No complaints so far. Nice community and people. Pretty quiet and very chill. I wish the elevators were more efficient but they are ok."
"Nice property in a fun area. Good area to walk in if you have a dog. Nice amenities such as the resident lounge, gym, and pool. Could improve cleanliness of area around and in dog park"
"There is times when it gets noisy and courtesy officer is not available. I do like when ever we have maintenance issues in the apartment they are quick to fix the issue."
"I love the building but there are things that can be done to make it better such as people leaving there pet waste on the floor and not putting trash in the chute"
"Great apartments, good amenities, clean overall. I think they might have changed management and this group is running things great. Feels safe."
"So far so good no complaints maintenance is efficient and effective front office staff and nice and informative. Apartments are overall peaceful don’t really hear too much noise"
"Everything is good. Had roach issues that management were able to fix. Very responsive maintenance team and leasing office. I love the location"
"It’s nice when the other residents are considerate. Often times it is hard to find peace and quite when people are dragging furniture around and blasting music where your bed would vibrate at night. However it has been a good time so far"
"Poorly Mismanaged. Elevator is always broken. Dirty carpet. Dirty stairwell. Homeless man sleeping under stairwell (and yes, this was reported to the front office). Instead of fixing these issues, their concerns are how many guess residents have at the pool and dishing out lease violations. Priorities are in the wrong place."
"It’s OK place to live easy access to the major freeways and easy access to the galleria for shopping. The office management are very helpful when they’re needed."
"The noise levels are loud but the maintenance staff is good. They are responsive. The community staff doesn’t have enough answers to general questions."
"In Alexan 5151, everything is meticulously planned and organized to ensure a seamless living experience for its residents. From the moment you step inside, you can feel the attention to detail in every aspect of the community. The management team has taken great care to design spaces that are not only functional but also aesthetically pleasing. Every amenity, from the fitness center to the rooftop lounge, is thoughtfully placed and maintained to the highest standards. Residents enjoy a stress-free environment, where all their needs are anticipated and catered to. The community events are well-coordinated, providing opportunities for socializing and building connections with neighbors. The security measures are robust, offering peace of mind to everyone living in the complex. In Alexan 5151, you truly experience a living environment where everything is harmoniously planned and organized."
"I just moved to Houston 3 weeks ago. Before signing a lease at Alexan, I checked out a lot of different places, but I think this property is well situated and has all the bells and whistles."
"Working with the leasing team here has been an absolutely wonderful experience. Cassandra has been so helpful with everything, from answering questions to ensuring a smooth moving process!"
"elevators are not clean; urine and dog feces in hallway; garage gate has been broken for the last 3 days; lobby elevator is broken and was broken for almost a week prior to leasing office communicating"
"Love it. Elevators are just slow and the pools could be cleaned a bit more but all in all a good experience. Maintenance is very quick and efficient"
"For 5 star rating, kindly maintain the car parking and the lift area. Otherwise great apartments, great neighbourhood. Good experience so far."
"I enjoy living at Alevan 5151 . I love the convenience, the amenities, the staff, and the property keep up . My only concern is I believe it to be an Arbnb in the apartments because sometimes on weekends a lot of traffic seems to be on the property. I do realize we all sometimes have guess but parties get loud at the pool and it makes it more difficult to park in the garage. I also feel it’s dangerous the way the garage is to turn down for lower level parking. That is a structure issue but I just was stating something I feel is a concern. In conclusion, I enjoy living here . I love the location but the use of the property being utilized by strangers is definitely happening on weekends to frequently."
"The location is great to walk to the mall and great restaurants. My biggest complaints are the noise and the lack of responsiveness from management when I ask questions."
"I like living at Alexan, apartments are spacious and nice, with quality details, the area is amazing. There's room for improvement as there always is but all in all I recommend this community :)"
"This is my first apartment and I’m still in love with it, but it does come with some ups and downs. The pest control service should be available more than once a week as I have had a problem with bugs in my unit since I’ve moved in. I’ve had to replace my shower head since moving in, and also I have a missing cabinet door in my kitchen and the shades in my room won’t come down on one of my windows. It’s a beautiful complex and extremely convenient, but renting a unit on the busy street wakes me up almost everyday. It can be a very noisy place to be most days. I’ve met some really nice people though and I love the pool area. Not a bad spot for my first time renting though."
"Overall Experience is good so far. Leasing Office has been very good with communication to-date. Few Points: - Parking lot cleanliness can be improved"
"Building has pet waste by elevators at all times. I’ve encountered pet waste in the hallway. It’s the residents… Area by elevators is trashed and dirty… it smells"
"In general, Alexan5151 is a beautiful place to reside. However, there are issues with some residents not properly taking care of their pets, resulting in waste in the stairwells and parking lot. Although there are sufficient cleaning efforts from the leasing management team, sometimes, it is not enough."
"I guess it’s a cool experience , since I first moved in , it’s been completely different. Stuff is always broken , but maintenance is always on top of everything."
"Building is nice, maintenance works quickly, staff is nice, but the prices are too high to have neighbors in the building that can’t act like adults. People walking dogs with no leash, no picking up after their dog, loud people in the pool area."
"love it here, this community is very safe and friendly. This is my second year residing here at this residence and i love it. Looking forward to renewing my lease absolutely."
"For the price point, the appliances and amenities are above what you would generally expect, but there are places where you can see where corners were cut to save that money. Maintenance is fine to work with and is fairly quick to respond to issues. Cleanliness around the property is all right but there is definitely a problem with pets and garbage from other tenants in some of the stairways. Location next to the Galleria is nice, but there's not a ton of other things within walking distance. Traffic around the 610 interchange is also really bad pretty much daily during rush hours. All in all, pretty good place to live, particularly for the price, but there are definitely problems you'll have to live with to get that price."
"I have been living here for almost 2 years now and I must say I love it. No complaints at all and we are in the perfect location. I will be renewing again."
"We had a fantastic experience with our apartment community, particularly due to the outstanding service from Tyra and Jennifer. They were both awesome throughout our application process, providing exceptional support and making the entire experience smooth and stress-free. Their professionalism and friendliness truly made a difference, and we highly recommend this community to anyone looking for a new home. Thank you, Tyra and Jennifer!"
"I have enjoyed living here! It’s quiet, the maintenance and office team are very responsive. Love the floor plans the only thing I would change is the parking."
"We like it so far (moved in one week ago). Apartments fresh with all required modern appliances. Amenities are great as well. Staff is helpful. Location is amazing."
"The maintenance staff are the best! I see them almost every morning and they are always kind and say hello. They are timely with requests. The leasing staff, hmm not always the warmest. Tyra and DJ are always very pleasant. It sucks that there is always issues with the elevators, like always especially since I live in the 5th floor. Love the pool and gym"
"We’ve really enjoyed living at the Alexan. It has been a great experience to live in a beautiful and spacious unit in a location that is easy and convenient to walk, shop, drink and dine. Our dog loves the duck ponds too!"
"I moved in about 2 months ago to Alexan 5151 and have been very happy with my choice to sign a lease here. The complex itself is very well kept, has a great area to walk in around the complex, and very nice amenities. My unit was in great condition when I moved in, move in was easy, and I love my floor plan."
"Kinda noisy sometimes but all in all an ok place to live. We've been living here for 2 years now and just signed another lease. I'm excited for the resident events"
"Jennifer has been very helpful with the move. As well as the rest of front desk. Neighbors are very nice and considerate so far and there has not been a noise problem"
"Living at alexan 5151 has been really good, I have no complains from the staff, they are always there in the minute you have need them. The only problem is the residents who don’t respect their neighbors and don’t follow community boundaries. Overall my experience has been amazing, love being able to walk through the neighborhood and to be close to everything. That’s really the luxury of alexan. I rather live here than downtown 100% You get more quality time by saving time in traffic. You have everything you need walk distance from the comfort of your home. We have never experienced safety issues, we are more than happy at this place."
"My resident experience has been awesome ! The maintenance crew is always willing to help assist with any issues and the leasing office is always willing to help as well."
"So far so good. Close to everything which is convenient.great and fast maintenance team. Quiet neighborhood. Very easy walk to the mall and surrounding areas."
"I’ve lived here for 19 months now and I like it. The entire staff is nice, they take care of everything quickly and efficiently. Jennifer and Anthony are the best!! Always super helpful. The complex is secure and modern. I’ve never really had an issue."
"My girlfriend and I have only been living here for less than a month and we are in love with our new home!!! One of our favorite community amenities is the movie room, we love having it to ourselves most of the time! Everyone is also so friendly, especially when passing by one another in the complex :)"
"I just moved here about a week ago but so far so good! We had a couple of hiccups with our unit but the manager Rachel handled the issues very quickly. I appreciated her willingness to jump on the issues in an instant and make us feel welcomed. Our unit is beautiful and I hope everything continues smooth sailing."
"The apartment manager Ms. Jennifer was amazingly helpful and made the move in process smooth for my wife and I. I love our unit so far it is beautiful."
"It's ok. Love the amenities, location and the promptness of the maintenance staff. The elevator was a huge inconvenience but other than that it's ok."
"I have been here at Alexan for a year and a half and I love it. It’s safe and clean and usually very quiet. The amenities are great and the location is convenient if you like to walk places"
"The unit itself is awesome, but the constant elevators needing repair is a huge hit. Also the carpets in the hallways are pretty dirty. Besides that, love the business center, pool area, and every staff member I've met with is great (especially the southern bell lady)"
"Love community location and how close it is to so much! Amenities and the actual apartments are very nice they are spacious and maintained very well. The only downside is the management leasing office staff and fees. The leasing office staff are not as active with events or personable considering this is our home. The leasing office staff do not respond in a timely manner and are very passive aggressive about most things. Otherwise the maintenance team is great they keep the community up very well and are great to work with. I will probably not be renewing due to the lack of communication and excess renewal increases but I have enjoyed my apartment and stay here minus the leasing office staff!"
"My place is great but some of the residents don’t follow the guidelines, music after our, garbage left in front of they house . Is it unfortunate tat beautiful place like Alaxan 5151 turn in like this ."
"Great community, the people are friendly and apartments are clean and gorgeous (love the high ceilings). Amenities are top notch, me and my partner are very excited to be living here!"
"10/10 so far everything has been smooth i definitely can’t complain! Maintenance has came accordingly, front office has been friendly, community is nice"
"These apartments have great amenities and maintenance, have not had a problem so far. The complex is generally quiet and safe, I see management trying their best to get even better."
"I recently moved into this fantastic apartment and I couldn't be happier with my decision. From the moment I stepped inside, I was greeted with a sense of warmth and comfort. One of the standout features of this apartment is the stunning view it offers. The amenities here are top-notch. From the modern appliances in the kitchen to the luxurious fixtures in the bathroom, no detail has been overlooked. The building also offers fantastic communal spaces, including a well-equipped gym and a beautifully landscaped courtyard, perfect for relaxing or socializing with neighbors. The location is another highlight. Situated in a vibrant neighborhood with plenty of dining, shopping, and entertainment options, everything I need is right at my doorstep.Overall, I'm extremely pleased with my new apartment. It's not just a place to live, but a true sanctuary that I'm proud to call home"
"The maintenance is awesome. Property is nice and management tries to accommodate . I have renewed my lease twice. Lease here if you’re considering it. The only thing I don’t like is people allowing their pets to run around"
"Awesome job by associates . They were responsive to our concerns and questions. Was very helpful with helping us to navigate the options we had"
"It appears so far, to be a friendly and peaceful community. 1. I had issues with access Doors at the onset. There is no information for residents as to when the main Lobby is closed and what access Doors are available after those hours. I had to wander around and find out for myself. I missed my food delivery once and insisted thereafter, that Drivers call on arrival. 2. The Hallways smell sometimes. - It may be an idea to have waste disposal chutes cleaned and aired more regularly. - Hallway Carpets too would do better with more innovative cleaning and airing, as they appear to still be in good condition. 3. Some staff at resident and service level, appear to 'sweat the small things'. This could have the negative effect of enstranging residents who may then want to maintain a safe (boundary) distance. 4. Elevators are generally too far away. I have been reassured though, that there is on going maintenance. I'm new, and hope to have better comments subsequently. Regards,"
"The location of this apartment is great and the maintenance staff are very prompt. However, the Alexan property managers are non-responsive to emails. There are only four elevators and most of the time at least one is broken. The property team is unable to keep these from breaking down."
"Super easy move in and the area is beautiful. The amenities are all new and the staff is very friendly and helpful. The community is quiet and just all around perfect living."
"All in all its a pretty decent place to live. The location is awesome but the people are not, but location is more important than people. 8/10 place"
"Things have been great here since ZRS takeover. I have enjoyed the attention from maintenance on work orders and how committed they are to our satisfaction."
"I love being a resident here so far. This is my first apartment and I couldn’t have chosen a better complex. I love the area and how dog friendly the apartment is. Can’t wait to see what the year has in store for me"
"I've been a resident of Alexan 5151 for 1.5 years, and it has been really great! Honestly. I think the building is well taken care of; the staff is friendly and helpful. The price is also very good!!"
"Just moved in. Everything is nice . Little disappointed with elevator system, since it’s not working properly. Also I live in 1 bedroom and there isn’t enough space for all stuff"
"Noisy residents, constantly moving furnitures around (heavy) thumbs like during late night hours or early morning. Maintenance responses take too long to complete."
"been her for almost 2 years. i havent had a bad experience yet. i would recommend this place to anyone. i feel so comfortable and safe. been her for almost 2 years. i havent had a bad experience yet. i would recommend this place to anyone. i feel so comfortable and safe."
"Love my community. The amenities are great and the halls are always clean. Whenever there is a maintenance issue the maintenance team is so prompt to resolve them."
"An amazing community!! Love the amenities and how clean it always is. Whenever there is a any kind of issue, especially with maintenance they are always addressed promptly and efficiently."
"Love this building and especially the maintenance. They are so fast and helpful. The amenities are great too. I just wish they had a better bench press in the gym."
"The hot water doesn’t stay hot for very long. I’m not sure if that’s normal. The walls are very thin but the experience has been good for the most part."
"Excellent location and amazing staff! Maintenance work so efficiently and Tyra In the main office is an angel! Of all of the places that I’ve lived, this has been the best experience for me."
"Love my apartment experience has been great. Whenever there is a need for maintenance they come promptly and resolve whatever issues I may have."
"We really like living at the Alexan. It’s a very convenient location to get to shopping restaurants bars, and for commuting we think it’s great value for the size and quality of our unit, location, and amenities"
"Everything is good except the parking garage floors where they are super dirty and smells urine from dogs . Specially the area next to elevator b1"
"I am generally very satisfied with the quality of life in this community. The administrative and management personnel are very supportive and efficient. The community is diverse in conduct; like everywhere, a few individuals do not value the need for quietness, cleanliness, and organization. Luckily, they come and go quickly."
"I have enjoyed the apartment. It is clean and modern and feels safe. Maintenance is also very responsive and helpful. I would recommend this place to a friend."
"the stairwells constantly have dog poop everywhere. hallways and entrances have puddles of dog piss. loud barking can be heard at various hours but only enforced quiet hours are during the night"
"The apartment complex itself, and the staff are great. The apartments are modern, and so are the amenities. The tenants are young and nice. However, they do not pick up after their dog's waste and leave the common areas very dirty."
"The location is great to live in, I just wish we had more resident events to go to. There have been maybe 3 or 4 in the last 2 years I've been here"
"def not renewing, building has just went downhill, was great at first, just not up to my standard anymore. alot can improve here at alexan 5151."
"Overall great place. Still trying to decide if I want to renew, however. The walls are super thin and the neighbor downstairs on floor 2 has speakers which should be banned so I can never enjoy peace and quiet like I want in MY apartment because if he's up those loud speakers are blaring down the 2nd floor hall and from the bottom of my unit. Secondly, because the elevators are extremely slow, many of us take the stairs. There's always dog pee and/or poop in the stairwell. It's been some time since I've been in an apartment but I don't remember having these problems at any other complex."
"Great residency.. Love how it’s tucked away from the main street. Adds another level of peace and quiet to the neighborhood. Great amenities as well."
"Stairwell by the dog park looks like it's never been washed. Always smells. The parking garage floors near the elevator also need serious power washing. It's so embarrassing to bring guests here."
"The elevator closest to Sage on Hidalgo has been out for a month, it should not take this long to get it fixed. This makes getting groceries extremely annoying and much more difficult for seniors that can not walk very well."
"Amazing place love the proximity to work and not to mention how much I love my view from my window overseeing the beautiful uptown galleria!"
"The only thing that is disappointing is the pools. They are both about 3ft deep only. It would be nice to have at least 1 pool that’s deeper."
"Was given a different rate than what I signed up for. Elevators do not work, only 2 are working. Still do not have gas on as there's a freeze taking place this weekend."
"It’s OK place to live easy access to the major freeways and easy access to the galleria for shopping. The office management are very helpful when they’re needed."
"There has been too much noise in the community, but the location is great. I wish the staff was more responsive to requests made through email."
"I moved into this community few months back and have been thoroughly impressed with the exceptional amenities it offers. The pool provides a refreshing oasis for residents to relax and unwind. It is the perfect place to spend lazy afternoons or weekends with friends and family. The movie theater screen room is a fantastic addition, offering a cozy and comfortable setting for residents to enjoy the latest films. The resident lounge is another highlight, providing a stylish and inviting space for socializing, working, or simply unwinding. And the gym is one of the best with all the equipments providing a wonderful experience."
"The staff do not respond to emails. The walls are very thin so you can hear the noise above you and an on both sides. I do, however, love the location near the galleria."
"The Alexan has been nothing but great! The staff made my move incredibly easy. Maintenance is very quick to respond. Building is super safe and secure."
"Multiple AC issues, constantly broken elevator, car damages in the garage ! Issues with mail delivery, strangers in the building. Weed smoking people and many other exciting things!!!!"
"I really love the large 2 bedroom apartments. So much space. The location is amazing. The pools are so beautiful ❤️. The neighbors are friendly and the neighborhood is safe. Plenty of parking space. Nice and new apartments."
"Everything is great, the staff is very attentive. The only issue are the elevadors that are most of the time broken, other than that I really love everything here."
"Very nice apartments in a pretty good location. There are things I would change, however it’s a great place to live all things considered! Happy with my choice."
"Initially we had an issue with an upstairs neighbor, but once we were moved to the 5th floor we have had nothing but a great time, with a pool view and other great amenities."
"New management is better than the old ones. It's safer but those elevators keep breaking down every 2 weeks. It's a nice community and I never had any issues."
"Overall, it’s been a good experience living here for a year and a half now. The only thing needing improvement is the maintenance of the building. The garage and entrances of elevators are disgusting. Trash chute is also gross and never cleaned. We talk about about this apartment being luxurious, nothing about the cleanliness of the apartment says luxurious to me."
"Just moved in. Nice place and Jennifer made the moving process very awesome. Still need to understand how the community works though. I hope we will be able to enjoy all the amenities."
"I enjoy the amenities at my apartment, along with the changes the new management team has implemented. Since they have taken over there have been several new community events, and the addition of internet within the lease is a huge plus! I’m now saving money compared to paying internet on my own."
"The experience isn’t bad there are smalls that could be fixed but overall the living experience isn’t bad and the community of people are nice."
"The garbage rules not very good I left small cardboard box by the trash chute and was reprimanded . Electric charging spots, time limit not enforced. I see the same car parked for 24 hours"
""Absolutely stellar apartment! The invisible butlers are a game-changer, and the walls that occasionally talk to you provide a unique and entertaining experience. The floor creaks like a symphony, and the mysterious stains add a touch of avant-garde art. 11/10, would recommend to lovers of the extraordinary!""
"Apartments have amenities and appliances. Some quirks with floor plans and trying to fit furniture. Good and quick maintenance requests. Close to a number of restaurants and stores."
"Love the apartment and the amenities, wish people were more responsible for their pets and this place would be perfect, would recommend to a friend."
"I love the property and living here. The Team is also very helpful and responsive. The location is perfect with tons of restaurants and shopping. Great amenities and covered parking. I love the fact that it’s easy for my guests to park as well."
"Good safety and convenience 😊 Quiet and nice people, the staffs are nice and helpful! Near shopping and water wall falls that you feel relaxed and cool 😎"
"A lot of times there is dog pop in the stairs, and also my neighbors are loud most of the times, playing loud music. The elevators are also broken most of the time. During the weekend is when the apartment complex gets the most filthy."
"The building and amenities are great, love the maintenance guys they are on top of it!! But the leasing staff is horrible!!! Outside of the leasing staff the community is really nice!"
"Living here has been super nice. I love my unit and the area. The building management has been trying hard to improve things I can see their effort. Everyone is super friendly!"
"Really nice area. Complex had everything to be an amazing place but lacks on cleanliness and basic housekeeping. Maintenance team is great. Leasing team could be friendlier."
"We are continuing to enjoy living here at the Alexan! The location is very convenient and we feel safe. Our unit gets great natural light and is the perfect size."
"There has been more issues with elevators and gates, as well as residents trashing the place and smoking various things. Otherwise, we do enjoy our stay here. We’ve been here for years, but it used to be better and more secure. There’s a lot to improve on. I would be more than happy to share."
"Jennifer at the leasing office is amazing !!! They are amazing help with whatever you need and super kind as well !!! Glad to have found my forever home"
"Good for the most part. I can’t say it’s perfect because there’s a lot of issues with cleanliness or elevators not working, but other than that, it’s one of the best apartments i’ve lived at."
"I am loving it here, its a great place to stay. More than happy to say I am willing to stay more than I expected. The amenities, area, locality everything is just perfect"
"Love the response times from staff. Everyone seems pleasant and happy to be here. The hallways seem to be cleaner as far as less trash near the chutes and dog poop not being picked up by pet owners. Love it here!"
"It’s been okay, have had a lot of issues with appliances not working but maintenance comes and fixes them quickly. For the amount I am paying in amenities fees they are not worth it, the pool is very dirty and the gym could use some work."
"Been living here for awhile. It’s been a lot of changes and increases in pricing and less services. Example- if a dog pees on an elevator, it’s there for a long time. It used to get cleaned faster. I’m cool with staying here though."
"The ambiance in this community is impeccable. I love the amenities and the staff always are so pleasant. I would definitely come back to this community to live. The access to the Galleria Mall was the best"
"The management staff is always friendly and helpful. Alexan is a great place to live in easy access to the freeways. It is a lot of amazing food choices in the area all around five stars!"
"This apartment is in a great neighborhood. The amenities are great, but there aren’t many resident events. Also, the staff is unresponsive to emails."
"Thorough details on move in. Front desk is helpful in answering questions. Perhaps their hours might be skewed between two people between 9 and 6."
"Fairly smooth. Had some issues with parking registration and lost the opportunity for a warning because I didn't receive email registrations until I asked. Also, I wish I would've known how thin the walls are. Still trying to figure out which neighbor is blaring their TV through my wall at 2am in the morning."
"I love m’y new place , the staff is great I’m close to everything around here I can come home and relax so far great experience overall looking forward to try the pool"
"Is nice property , I love my studio. I like it because i feel safe on the property. The pools are beautiful and the hallways of the apartments are very clean."
"Really nice so far only one month in! The amenities are nice , the residents have been peaceful, and the staff have been helpful! I love it!"
"Great community location to live in! It’s proximity to my Job it’s super convenient! Sometimes I drive, sometimes I walk, I love living here at Alexan!"
"Poor management service and bad smell all around. I recommend to do a general cleaning and control smokers. Sometimes it smell really bad and we have a small daughter."
"Great community, all neighbors are nice and welcoming, it’s a party community but very respectful. I had nice neighbors welcoming me on moving day"
"My stay here till now is going excellent but just one issue that all my online things are not up to date yet so I can pay my rent plus my gas still pending ."
"The pool is really pretty but it gets pretty loud on some weekend nights around 10 or 11pm. Besides that it's a cool place to live, right next to the Galleria"
"Move in has been great, every simple and easy. The area is every nice and quite, the community areas are clean as well.Will recommend to family and friends."
"Enjoy living at the Alexan 5151. Friendly neighbors, and responsive staff. Only complaint is people leaving their trash in hallways near garbage shoot."
"The pool ls are absolutely lovely but there are parties late into the night. Other than that it's a pretty good complex all things considered"
"Community amenities and location is great. Apartment fixtures are high end. Very quiet community. Never have a hard time looking for parking for my self or guests"
"I love the staff and the community. This area is nice and I love my apartment. I’ve been here for almost 3 years and just like everything. You have your ups and downs. But overall… it’s been a blessing for me."
"Improvement’s definitely can be made towards the overall cleanliness of the complex. Cleaning the carpets in the hallway for example. The Amazon package center is not working. There’s been a few incidents recently of this. Either not working or too full to retrieve packages. There was an increase in the amenity fee. This is not reflected in the community."
"Very nice apartment community! Stays clean and quiet 85-90% of the time. The management team is no as involved as I am use to but the maintenance staff is very nice and responsive. Overall I enjoy living here."
"We have enjoyed living at the Alexan and have decided to renew our lease because of our positive experience. The location is very convenient and the floor plan is perfect for us."
"Having a safe and fun Community is something that always made an awesome environment to live in. Couldn't be more happy that we chose Alexan."
"Quick respond on my requests. Thanks for that. But sometimes delay on changing stuff cause by waiting on the orders . About the weekends, sometimes people stay out at the pools too late and talking very, very loud we can’t sleep ! About the hole way, the carpet is dirty and smell bad because people walk in and out to the pools sometimes get wet"
"The document review took a week, which was longer than expected also number of request for documentation in specific formats. Staff was helpful in getting stuff resolved."
"Very good experience thus far. Everyone has been very helpful. Anna was very good in helping me set everything up and working with me to start my account."
"Everything is perfect now. Thanks so much. Rooms are nice and large. Plenty cabinet space. The view is awesome. Several linen closets. The pool is nice."
"The unit was clean when I moved in. Had some problem with the circuit breaker in the kitchen but Anthony responded to it asap. Garage area is very accessible. I feel like it’s a safe neighborhood."
"I am new to Houston and Alexan 5151 staff has been beyond helpful. They are knowledgeable and the shared amenities are always clean and operational. It has been a great stay so far! An area of improvement would be timeliness with communication from property managers through email."